Support & Help

FlatRadar is an independent, unofficial monitoring tool for rental housing listings across supported platforms, including Holland2Stay, OurDomain, and Xior. We help users save filters, receive alerts when matching homes appear, and view listings on a map, calendar, and dashboard. FlatRadar is not affiliated with, endorsed by, sponsored by, or operated by any housing platform it monitors.

If you run into a bug, have a feature request, or need help with your account, email [email protected]. We typically reply within 1-3 business days. Please include your FlatRadar username, device model, operating system version, app platform, and the housing platform or listing URL involved so we can reproduce the issue.

Q. I'm not getting push notifications. A. On iOS or Android, open your system Settings → FlatRadar → Notifications and make sure notifications are allowed. Inside the app, check Settings → Notifications and your saved filters. Push delivery is best-effort and may be delayed by Apple Push Notification service, Firebase Cloud Messaging, or the device network state. Q. The listings shown are out of date or wrong. A. We fetch listing data from publicly accessible platform pages, APIs, or technical endpoints. If a source platform changes its data or availability state, FlatRadar may lag or temporarily miss details. Always double-check on the official platform website before booking or making decisions. Q. How do I reset my password? A. Send an email from your registered address to [email protected] with subject "Password reset" and we'll help. Q. I can't sign in. A. Confirm your username and password. If you've forgotten your password, email [email protected]. Some accounts can also be linked to third-party housing-platform credentials for supported workflows; those credentials are separate from your FlatRadar app password.

You can delete your FlatRadar account and associated data at any time. Inside the app: Settings → Account → Delete Account. Or email [email protected] from your registered address with subject "Delete account" and we will process the request within 7 days. Some data may be retained briefly for legal, security, or fraud-prevention reasons.

Your use of FlatRadar is governed by our Privacy Policy and Terms of Use. See the links in the footer.